Frequently asked questions

How long will it take to receive my order?

Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 6-8 business days
  • Estimated delivery time: 6-10 business days

For more details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders above $42+. For more information, please check our Shipping Policy.

Where is TurntTonic located?

TurntTonic is a U.S.-based Party Brand. We proudly offer a curated selection of high-quality accessories, with shipping available all over the globe.

What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • MasterCard
  • Shop Pay
  • Visa
  • Venmo
  • PayPal

What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

How can I contact customer support?

You can reach our customer support team through the Contact Us page or by emailing us at support@TurntTonic.com.

Do you ship internationally?

We ship to United States, Canada, Germany, New Zealand, Australia, and the United Kingdom.

How can I track my order?

You can track your order through the Track Order page on our website.

More Questions?